TERMS AND CONDITIONS OF SALE
 

PAYMENT:
We accept credit and debit card payments through PayPal. You can pay simply and securely with PayPal without having to open a PayPal account. We do not have access to your bank or credit card details, which are processed through PayPal's secure server.

Other ordering methods:
If you prefer to pay by cheque or bank transfer, please email first with details of your order. Cheques (in pounds sterling only) should be made payable to 'Abigail Brown' and sent to: Abigail Brown, Studio E2R, Cockpit Arts, Cockpit Yard, London WC1N 2NP. Once your cheque has cleared I will start work on your order. Please allow 5 working days.


DELIVERY TIMES:
All textile pieces are made to order and can take from 4-6 weeks so please bear that in mind when ordering. It can sometimes be possible to deliver sooner than that so please ask if it’s a special gift and we will try our best to accommodate.


POSTAGE AND PACKAGING:

  • Shipping is charged at cost, this will appear on your order. Shipping is not currently charged for items over £100.
  • Textile pieces come carefully wrapped in tissue paper, with instructions on care and a postcard which can be personalised with your message or left blank for your own use. Please email for info.
  • They are boxed for shipping but they do not come in a presentation box at present – we’re working on it!
  • All orders over £20 are sent out with Royal Mail ‘Signed For’ services, both in the UK and internationally.
  • Smaller products, such as cards and prints are sent out with Royal Mail First Class post. We aim to post those orders out within the week. Orders in the UK should take a few days.
  • Orders from Europe, Asia and America will take a bit longer, please allow up to 3 weeks to be safe.



DUTIES AND TAXES:
When goods are delivered outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.



RETURNS POLICY:
We do hope that you are very happy with what you receive.  If you are not please contact us immediately. Please note, we cannot refund the postage and you will have to pay for the return postage.  In the unlikely event that the items you receive are faulty,we will of course refund the initial delivery cost as well as the cost of returning the item to us.
 Please email within 7 days of receiving your order to discuss any returns.

 

EXCEPTIONS:
We cannot accept returns or exchanges of specially commissioned pieces. This does not affect your statutory rights.

 

PRODUCT PRICING AND DESCRIPTIONS
All prices are in pounds sterling. Each textile piece is made by hand using new and reused fabrics that sometimes run out and have to be substituted. This means that no two items are ever exactly alike; this adds to their unique appeal. However, the item you receive will match the product description and photograph as closely as possible.

 

MAILING LIST:
We will never pass any of your details on to any 3rd party. You may occasionally get an email or a postcard from us, but only now and again. You can easily unsubscribe from the newsletter at any time.



GIFT VOUCHER TERMS AND CONDITIONS:
 
HOW CAN I PURCHASE AN ABIGAIL BROWN GIFT VOUCHER? 
Abigail Brown Gift Vouchers can be purchased here in decimal amounts between £10.00 and £100.00, which you can select to make up your chosen sum.

DELIVERY OF THE VOUCHER
Once payment has cleared the Gift Voucher will be sent by post to your chosen delivery address. Please check you have provided the address you would like it sent to. We cannot be held responsible for incorrectly delivered, lost, or stolen vouchers; although we recommend you contact us for help if you are experiencing any difficulties.

WHERE THE VOUCHER CAN BE USED
An Abigail Brown Gift Voucher can ONLY be redeemed online at www.abigail-brown.co.uk. It cannot be redeemed at any retail stores.

TO REDEEM A VOUCHER
Simply enter the Gift Voucher code featured in the confirmation email into the box provided during the checkout process. Only when you have submitted your order will the Gift Voucher be used.

HOW LONG IS IT VALID?
Gift Vouchers are valid for a 2 year time period from the issue date shown on your voucher. Always check your Gift Voucher to find out when it expires.

CAN CHANGE BE GIVEN ON GIFT VOUCHERS?
We cannot give change on Gift Vouchers, so try and spend all of your voucher.

TO RETURN OR EXCHANGE ITEMS PURCHASED WITH A GIFT VOUCHER
Please see our returns policy for information on unwanted items. Please note an Abigail Brown Gift Voucher is a non-refundable product.